After a fitful night of sleep worrying about the truck, we walked over to Keesee Ford to make sure our truck was there and to give them written authorization to work on the truck. We had been told that the truck might not be looked at until Friday so we were surprised to learn that they already had it in the shop and were running diagnostics. After having breakfast and killing some time in their waiting area, we got the news that there was nothing wrong with the engine and that a heater hose clamp had come loose under pressure. We were told that we could go ahead and drive the truck but it was recommended to replace the hose as we will be towing, so that will be done on Monday. We were just plain relieved with the news. We have been very impressed with the people we have dealt with at Keesee Ford.
After we got home, I also got on the phone with Good Sam Emergency Road Service to see what I had to do to get refunded the over-mileage fee that Mario said we were being charged because "their system" said it was more than 50 miles to Cortez from where we were stranded. Actual mileage was 43 for the trailer and 41 for the truck. After reaching Good Sam's customer service representative, I was told what their policy really was and that Mario was incorrect in how he explained it to us. What we were suppose to have been told was that because their system said the distance we were to be towed was greater than 50 miles, they would need to get a credit card number from us to have on file. If the records from the towing company showed that the miles did not exceed 50, then there would be no charge. If the miles exceeded 50, then we would be charged $4 a mile for every mile that exceeded 50. She had me check to make sure that our credit card had not been charged and told me to contact her should any charges appear. I told her that what she was saying made sense but that the way it was explained to John and I sounded like an upfront charge so it felt like a combination of blackmail and being held hostage for our credit card number before help would be initiated. I told her that added to an already stressful situation. She apologized profusely and said Mario simply did not explain himself well. So that matter is resolved, I hope.
