When Jack came in, John went to talk to him. Apparently, yesterday Jack noticed that the trim was wrong and said it would be corrected. However, he told John that we were just "being picky". That the hallway was a separate room from the bathroom so matching the pattern wasn't important. Jack said he would only replace the laminate if we paid for it. WHAT!!!! I'm so glad that I wasn't there because I would have come unglued. After John told me what Jack said, someone in the lounge suggested that we get the laminate pieces from Jack and then find someone to install the laminate or John could replace them. When John went back to Jack, Jack said he would give us the laminate pieces. I'm not happy but at least we can get it done the way it should be done.
The six of us went to The Second Cup for breakfast and conversation and then returned to the Service Center. A bit later, John went out to the service bays to talk to Jim about a couple of items. John stuck his head in our rig and said that the laminate had been replaced and that the pattern matches the bathroom, the trim is cherry wood, and the threshold is nickel. I guess Jack had second thoughts about his position as we were paying for the installation; therefore, we had the right to be "picky".
An older couple (approx. mid 70's) came in to the service center and starting gripping about everything under the sun regarding their Excel. This was the first time they've been to the factory but they were complaining. They also seemed to have an opinion on everything and their way was the best. Talk about a negative vibe! Individually, we were put off /offended by their boorish/arrogant attitudes. This sort of reminds us of last year when we were here. The first week, we had group of good natured people who liked to laugh and were very congenial. The second week, we had a group of grumpy, complaining people. You get what you give.
Jim came and got John and I to go over the items on our list that he completed. We were very pleased with the detail of information he gave us as well as the work he completed. John told Jack that we really liked the work Jim did and Jack said he wished he had more of his type. I think if Jim is around next year when we stop by the factory for a check-up, we will request him. Our work is done and we will be free to leave tomorrow.
We got ready to go to dinner and invited Jack to join us. He said he would have liked to but he had to wait for a dealer to come and pick up some materials around 7 p.m. So we headed off to Duffy's for dinner. After dinner, we went back to the lounge to watch Idol and chat. Around 10:30 p.m., we called it quits and headed home. Kris and Ken were able to sleep in their rig last night but Dick and Phyllis were still going to have to sleep in the lounge but with our air bed, blankets, and Kris and Ken's pillows, they were sleeping comfortably.
The six of us went to The Second Cup for breakfast and conversation and then returned to the Service Center. A bit later, John went out to the service bays to talk to Jim about a couple of items. John stuck his head in our rig and said that the laminate had been replaced and that the pattern matches the bathroom, the trim is cherry wood, and the threshold is nickel. I guess Jack had second thoughts about his position as we were paying for the installation; therefore, we had the right to be "picky".
An older couple (approx. mid 70's) came in to the service center and starting gripping about everything under the sun regarding their Excel. This was the first time they've been to the factory but they were complaining. They also seemed to have an opinion on everything and their way was the best. Talk about a negative vibe! Individually, we were put off /offended by their boorish/arrogant attitudes. This sort of reminds us of last year when we were here. The first week, we had group of good natured people who liked to laugh and were very congenial. The second week, we had a group of grumpy, complaining people. You get what you give.
Jim came and got John and I to go over the items on our list that he completed. We were very pleased with the detail of information he gave us as well as the work he completed. John told Jack that we really liked the work Jim did and Jack said he wished he had more of his type. I think if Jim is around next year when we stop by the factory for a check-up, we will request him. Our work is done and we will be free to leave tomorrow.
We got ready to go to dinner and invited Jack to join us. He said he would have liked to but he had to wait for a dealer to come and pick up some materials around 7 p.m. So we headed off to Duffy's for dinner. After dinner, we went back to the lounge to watch Idol and chat. Around 10:30 p.m., we called it quits and headed home. Kris and Ken were able to sleep in their rig last night but Dick and Phyllis were still going to have to sleep in the lounge but with our air bed, blankets, and Kris and Ken's pillows, they were sleeping comfortably.
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